Opportunities in Salford Business School

Before i arrived The university of salford, i had this joy in me, that it is the best place i can think of going to study, had several choices of school but i trusted so deep in The University of Salford, it is the place to be. Thank God am presently studying at the University of Salford. The induction into Salford business took place at Lady Hale building in Peel park Campus between the 4th and 5th of November, the programme was very much informative, astonishing and very helpful. i met with one of my course tutor Dr Tahir Rashid and he explained to me how classes will run for the first three days of intensive teaching. i was so happy that i had met with one of my course tutor.

Classes began 9th of november 2015 10am-5pm prompt, before that day i went online to search for my first module ” Search and Social Media Marketing” via University Library on student channel to have an insight on what to expect. i was the first student to arrive to class before anyone else. i met my course tutor Dr Tahir Rashid in class already, i had that feeling of “a new phase of education is about to go down”. The¬† first assigment was handed over as well as the second assigment which was a group one, i had to be part of a group to carryout my second assigment. am actually a team member of group3 for the second assigment which involves a viral marketing campaign to revamp Xpert-60 Concept Chemicals to improve better than what it is and gain customer awarness to increase sales. The first assigment involved creating a brand on different social platforms and getting it optimized to understand how social media works and its benefits for brand creation.

Honestly am so glad to be part of salford business school it has helped me open my inner eyes and see the social media from a diffrent view and how it can affect personal life, social life and career. i never knew anything about search engine optimization or its importance or how to even go about it. but am happy to say i can. After setting up my social platforms on twitter, facebook, linkedin, Google+ and creative hive i decided to check for my SERP but i coudnt find it on each of the searches, i saw only pictures and search word of my competitors, using the Keyword “Temitope Abosede” felt awful, as time flew by i tried it again and my facebook, linkedin and Google+ popped up on the first page except my blog and twitter.

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This is my picture for each of my social media profile. now am proud to say all my social platforms appears on the first page. thanks to The University of Salford,#PassionforDigital #salfordbusinessschool #searchandsocialmediamarketing. Now am just praying and anticipating, that soon i will get my career job in customer service both as a partime job and for a Placement project. Search and Social Media Marketing has really helped me to be aware of so many things i can lay my hands on, on social media. which will help me to perform well in the business world. And improve my Resume.

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that me in the screen shot showing with my competitors and with me alone on the right side of the first page. Using creative hive for the first time in November, i may have made some few mistakes while using creative hive for my assigment1, its good cause its the only way i can improve.

This is a message to my employers in the customer service industry in Manchester Greater Manchester United Kingdom, i will be waiting on your recruitment. you find all my social profiles via the links listed below

https://uk.linkedin.com/in/temitope24https://twitter.com/Tamiabosede1http://www.facebook.com/temitope.abosede.5201https://plus.google.com/+TemitopeAbosede24http://creativehive.org.uk/temitopeabosede

my advise to students willing to study abroad, see you in The University of Salford: Salford Business School in 2016. ūüôāhttp://creativehive.org.uk/temitopeabosede

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MY CAREER IN CUSTOMER SERVICE

CUSTDEFINITION OF MY CAREER IN CUSTOMER SERVICE

 my career in customer service INVOLVES RENDERING AN OFFICIAL SERVICE TO CUSTOMER EITHER OVER THE PHONE, IN PERSON OR THROUGH SOCIAL PLATFORMS. IT INVOLVES BEING POLITE TOO BOTH OLD AND NEW CUSTOMER. ITS REQUIRES SOME AMOUNT OF DEDICATION IN OTHER TO ATTAIN SET GOALS AND OBJECTIVES REGARDING CUSTOMER SERVICE.

MY CAREER IN CUSTOMER SERVICE
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CUSTOMER SERVICE RELATIONSHIP

IN OTHER FOR FIRMS TO SUCCEED AND BECOME MARKET LEADERS, THERE IS THE NEED TO CREATE A STRATEGY TO BUILD A CUSTOMER RELATIONSHIPcustomer-service-relatioship BETWEEN THE FIRM AND ITS CUSTOMERS. THIS STRATEGY INCLUDE OPTIMIZING SOCIAL MEDIA PRESENCE, IN OTHER FOR THE FIRM TO REACH OUT TO ITS TARGET CUSTOMER EASILY AND QUICKLY THROUGH SERIES¬† OF SOCIAL NETWORKING SITES. BY DOING SO IT ENHANCES THE FIRM’S ABILITY TO GIVE THE CUSTOMERS THE EXPECTED SERVICE THE REQUIRE, AND HELP TO GET FEED BACK ON PROGRESS. CUSTOMERS ARE INTERESTED I N BUILDING A RELIABLE COMMUNICATION WITH THEIR SERVICE PROVIDER, TO GIVE THEM THE ASSURANCE THAT CAN ALSO BE ATTENDED TO AND ALSO THEIR NEEDS WILL BE BE MET AT EVERY REQUIRED MOMENT. AN ORGANIZATION THAT FALLS SHORT OF ENHANCING ITS CUSTOMER RELATIONSHIP WILL HAVE LESS CUSTOMER BASE, LOWER SEARCH ENGINE OPTIMIZATION BECAUSE THEY ARE NOT MAKING ANY EFFORT TO BOOST THEIR BRAND ONLINE. THROUGH A HEALTHY CUSTOMER RELATIONSHIP ORGANIZATIONS COULD GET REFERRALS VIA THEIR CUSTOMER, IF THEY HAVE BEEN ABLE TO STAY CONSISTENT OVER A VERY LONG PERIOD OF TIME. THE DESIRE TO DO BETTER AND IMPROVE WILL BE VESTED ON THE ORGANIZATION BECAUSE THE HAVE REALIZE THEIR CUSTOMER BASE IS GROWING MAKING MORE SALES, BECOMING MARKET LEADERS ATTAINING THEIR SET ORGANIZATIONAL GOALS. EMPLOYEES IN THE CUSTOMER SERVICE INDUSTRY SHOULD ALSO ENSURE THEY RELATE VERY POLITE WITHOUT NEW AND OLD CUSTOMER BECAUSE IT SAYS A LOT ABOUT THE COMPANY’S STAFF WHETHER THEY ARE AS RELIABLE AS WHAT THE FIRM STANDS FOR.

CUSTOMER SERVICE SATISFACTION

THERE IS NEED FOR FIRMS TO ENSURE THEY SATISFY THE CUSTOMERS NO MATTER WHAT IT TAKES, IT SHOWS HOW VALUABLE THE CUSTOMERS ARE TO THE COMPANY. THAT IS WHY IT IS NECESSARY FOR THE FIRM TO SET UP SOCIAL MEDIA INTERACTIONS SO THEY COULD GET FEED BACK, COMMENT ABOUT WHAT THEIR CUSTOMERS SAY BOUT THEM WHETHER POSITIVE OR NEGATIVE

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