Automated Business System
In my two previous posts I choose to focus more on the necessary IT/IS tools and Career paths in IT/IS. Now I’m going to look at one of the topics discussed in week 2 and look directly to another aspect of information technology and how it relates to business.
In the week 2 lecture we look into Business Processes. According to Whiteley (2013), this process clearly identifies inputs and outputs with a beginning and end, with specific ordering of work activities across time and place. After considering business processes we look more into different Systems involved in this process and part of which that was discussed was Enterprise system.
The Enterprise system which comprises different types of systems, one of which was Enterprise resource system showed how third-party applications software provides organisations with system integration across a range of standard business processes.
The lecture does open me to the world of business and the use of information systems and Technologies in several business organisation. Having little experience working with amazon, i begin to imagine how this company brings all there business process all together and how they manage to meet up with millions of customer’s delivery at a very fast pace. I found the task overwhelming, due to the variety of aspects to the task.
Fascinated by this, i questioned how this could be achieved with few staff compared to millions of customers amazon had. Through my quest for learning, I came across an article, which discusses the best way business processes could be managed, using Automating software to Automate business processes.
What is Automated Business Process?
It can’t be easy managing multiple processes in business all at the same time, and it’s not always helpful when Software applications float around on different platform. Automate is the simple solution to automating IT and business processes. Automate gives you a central connected location where all systems or business processes can be managed. You can utilise automate on business premises or using clouds.
How does it work?
Automate intuitively automate your IT processes without the need for writing code by simply dragging and dropping millions of pre-action activities. You can build customer solutions for your business, set up unique tasks to be figured by real time events and you can extracts data from tons of applications.
Automate brings you combine power of IT process automation with applications integration on one single platform.
How Has IT Been Used for Automating Business Processes?
Varieties of tasks can be automated in business using IT, which helps businesses to reduce cost and increase efficiency. Some of which includes:
Businesses send tons of emails to distribute information to customers and staff. For example, In Microsoft Outlook there is a functions used in merging mail together and is used to send loads of email to numerous recipients.
The customer service help desk is replaced by an automated system in man businesses. Software developed for customer services helps reduce costs and increase customer service efficiency. Kayako, Parature and Zoho are good examples of softwares developed for this services.
When a customer shops Online, the online shopping carts system collects customers information and saves it on the customers database. The business has access to this information, and can use it as it is sees fit.
Software’s are designed so that when a company puts a business plan into the database, the software can automatically place the plan into many different databases, for instance a plan for a recruitment exercise. Some of the software used include Oracle’s Siebel and Microsoft Dynamics.
This software contains different modules designed to handle a particular facet of the business. For example, CRM is one module in some ERP software products. Examples of other modules include manufacturing, project management, finance and accounting, supply chain management. Each module acts as a source of information for the company members. Some of the software use include Oracle E-Business Suite and Sage ERP X3.
Take time to watch this short video on how to automate your business.
Hopefully, with this in mind, we can all be better equipped entrepreneurs. Don’t forget to drop your feedback!
- Aleksander, V. (2014, 14 July). How to Automate Your Business by Creating Powerful Systems. [Video file]. Retrieved from https://www.youtube.com/watch?v=O2qwiyIv_ps
- Boyd, J. (2017).How Has Information Technology Been Used for Automating Business Processes? [online] Smallbusiness.chron.com. Available at:http://smallbusiness.chron.com/information-technology-used-automating-business-processes-34298.html [Accessed 14 Mar. 2017].
- Suzanne, K. (2017, 10 February). Principles of Systems Development week 2 [power point slides]. Presented at Maxwel 719 Lecture at University of Salford.
- Vangie, B. (n.d). Enterprise resource planning. [Photograph]. Retrieved from https://www.webopedia.com/TERM/E/ERP.html
- Whiteley, D. (2013). An introduction to information systems. Houndmills: Palgrave Macmillan.